Connexus took part in the Cotswold Edge Golf – Pro Am 2019 event, which helped raise money and awareness for the charity ‘Goals Beyond Grass‘. Goals Beyond Grass – Their Mission They are a charity dedicated to helping children, families, and communities across the country reach their full potential by engaging in physical and social activity.
Are organisations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson Bourne shows that almost all (94%) of organisations recognise the ability of AI to improve contact center performance, with 87% reporting that “adopting or improving AI in the contact center” continues to be a top
When a system goes down, getting that system back up and running quickly is the goal of every managed service provider (MSP). All too often however, a backup will fail, causing the MSP to lose confidence in the backup and recovery process. Lack of consistency in backup performance means MSPs have to do more work
