For most contact centers, the agent workforce is one of the biggest expense lines on the budget. In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. So, the importance of optimising it – getting the most value from the people that comprise it – cannot
Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules. Previously if you wanted to switch mobile network and keep your phone number, you usually needed to call your provider to ask for your porting authorisation code (PAC). This is the number you need to give to a
We are proud to announce that we will be sponsoring Brimscombe & Thrupp F.C for the sixth consecutive season. We wish them the best of luck in their upcoming game against Swindon Town F.C on Tuesday 2 July at 19:30. Admission is £5 and Under 16 go free! For more information click here: Brimscombe & Thrupp FC
